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Our #1 priority at Refresh Skin Science is your satisfaction. This means we stand by our product no matter what, bringing you an 84-day money-back challenge if you don't get the desired results after using our product. If you have a problem, we will solve it.
Just reach out to our Customer Happiness Team to report your concern. We're here for you to make things easier for you! Solutions. Guaranteed.
The privacy statement explains how “Visionary Skincare Private Limited” utilizes and safeguards any information submitted by its website visitors.
“Visionary Skincare Private Limited” is dedicated to keeping your information confidential. You can be reassured that any information we require to identify you on your future visit will be used exclusively in accordance with our privacy policy.
Please be aware that our privacy policies are subject to change at any moment and without notice. Please examine this policy on a periodic basis to ensure that you stay informed of any changes.
We gather the information that is provided to us and/or that we collect ourselves in order to provide our core services and products. Your name, address, date of birth, and gender may all be included in this information. This information may be kept on our computer system or in printed records (collectively, information). We will only gather personal information from you wherever you consent to provide such information. We gather data in a variety of methods, including over the phone, in writing, in person, and via the internet. We will notify you or make every effort to tell you that information is being collected or has been collected.
By using our platform, you provide your consent for collection and usage of the information in accordance with the policy, including but not limited to your consent to share your data in accordance with the policy. We strongly recommend you to read our policy on the collection, use, and sharing of your personal information. If you are not comfortable with any terms or policies stated in this policy, you may opt to discontinue or refrain from using our platform.
A cookie is a tiny file that requests permission to be stored on your hard disk. The cookie is added once you consent, and it helps analyze online traffic or notifies you when you access a specific site. Cookies enable online programs to connect to you as a unique person. By acquiring and retaining information about your preferences, the web application can customize its operations to your requirements, likes, and dislikes.
To determine which pages are being visited, we employ traffic log cookies. This allows us to evaluate web page traffic statistics and develop our website to better meet the demands of our customers. This information is used for statistical analysis posts in which the data is removed from the system.
Overall, cookies assist us in providing a better website to you by allowing us to track which pages you find beneficial and which you do not. A cookie provides us no access to your computer or any other information about you save the information you choose to share with us. You have the option of accepting or declining cookies.
You have the option of accepting or declining cookies. Most web browsers allow cookies by default. However, you can generally change your browser’s settings to reject cookies if you prefer. This may prohibit you from fully utilizing the website.
Please contact +91 8565 992 992 (or) email at support@refreshskinscience.com to reach out to our grievance officer.
To learn more about how cookies are used, please click here. The outcome may differ from person to person. We cannot guarantee that these findings are typical in accordance with FTC decisions. Nothing on this website should be construed as a diagnosis or treatment for any medical condition. Please consult your physician before using our products if you have a medical condition or suspect that you may be allergic to any ingredients found in our products.
Q. What are the estimated delivery times?
A.
We deliver your order within 5 to 7 business days.
Q. Are there any hidden charges when I make the payment?
A.
There are no such hidden charges when you buy any product from us. The price listed on our website is final and inclusive of all taxes. The price you see on the product page are the final prices you pay.
Q. Is it possible to request to change the delivery address at any point in time once the order has been placed?
A.
The order has been placed but not dispatched.
Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on
support@refreshskinscience.com
or call us at
(+91 85659 92992)
as soon as possible for the changes in the order. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.
Q. The order has been placed and dispatched.
A.Once the order has been placed and dispatched, we would be unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our policies are made to provide a better shopping experience for all our customers.
If our shipper is unable to ship the order at your provided address then the order is automatically returned to our warehouse and processed as a return.
For any further query write us at
support@refreshskinscience.com
or call us at
(+91 85659 92992)
Q. Product cannot be shipped to my area, why?
A.
Although we ship to maximum places in different parts of India, we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:-
1. Whether our trusted delivery partner can deliver at your address.
2. Legal Restrictions, if any, on shipping particular products to your location.
3. The availability of a reliable courier partner in your location.
Q. I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?
A.
If your placed order is not yet dispatched then please contact our customer team on
support@refreshskinscience.com
or call us at
(+91 85659 92992)
as soon as possible for the changes. Please note for security reasons we will require you to answer a few security questions before we can make any changes to your order.
But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.
Q. What is the general return policy on Refresh Products?
A.
In an event where you’d want to return the product that you purchased from our website, you should inform us either through email:
support@refreshskinscience.com
or call us at
(+91 85659 92992)
If the reason for return is valid we do accept returns.
Few points to consider:
1. To initiate the return process, email us at
support@refreshskinscience.com
or call us at
(+91 85659 92992).
2. The product should be in its original condition. The product should be unopened, and unused.
3. Please make sure to return the original invoice and box received with the product.
4. In case the returned product is found ineligible for a refund, we will send the product back to you.
5. You will have the option to get a refund, or exchange the product.
6. In case of a prepaid order, you will receive the refund in your payment method within 7-10 business days.
7. Replacements are subject to the availability of products.
Q. What should I do if I receive a defective item or not something which I ordered?
A.
If you receive a defective product or a different product than what you had ordered, you can inform us by emailing us at
support@refreshskinscience.com
or call us at
(+91 85659 92992)
and we will provide you with a refund or replacement depending on the options available.
Follow these steps to return a damaged, defective or wrong product:
1. Notify us within 14 days of receiving the products by emailing us at
support@refreshskinscience.com
or call us at
(+91 85659 92992). Mention the issue, and whether you want a refund, or a similar product, or a different product.
2. Return the product in its original packaging, original box, price tags and invoice.
Note:
1. Replacements are subject to the availability of particular products.
2. In case of a prepaid order, you will receive the refund amount in your payment method within 7-10 business days.
Q. Are there any processing fees for replacements or returns?
A.
While there is no processing fee for returns or replacements, you will have to pay the difference amount if you are requesting a replacement with a product that is priced higher than the price of the product you want to replace.
Q. I need to return an item, how do I arrange for a pickup?
A.
– Email us at:
support@refreshskinscience.com
or call us at
(+91 85659 92992)
to initiate the return of your item.
– Once you email us, you will receive a call from us in which we will explain the return process.
– We will arrange for the pick-up of the item through our courier partners if a pickup is available.
Q. In case of a refund, in how many days will the money be refunded?
A.
Once we process the refund request, you will receive the refunded amount in 7-10 business days.
Q. In how many days will the product be delivered in the product replacement process?
A.
We will deliver you the replacement product within 10-15 working days after your request for the replacement of the product is approved by us.
Q. I have placed an order but due to some reason, I need to cancel it. Can I do that?
A.
An order once placed can not be cancelled. To check more about order cancellation please Email us at:
support@refreshskinscience.com
or call us at
(+91 85659 92992)
to know the status of your order.
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, USING https://www.refreshskinscience.com/ OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF VISIONARY SKINCARE PRIVATE LIMITED( HEREINAFTER REFERRED TO AS “COMPANY” OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSES OR THE PERSONS WHO ORDER THE PRODUCT AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED UNDER HERE.
BY USING THE SITES, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE, OUR PRIVACY POLICY ,AND OUR GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU SHOULD NOT USE OUR SITES.
Our Terms of Use and other areas of our Sites may provide guidelines (“Guidelines”) and rules and regulations (“Rules”) in connection with the Community, including services that involve Third Party Sites, but Visionary Skincare Private Limited does not control those Third Party Sites, and these Terms of Use, our Guidelines ,and our Rules do not apply to companies that we do not own or control, or to the actions of people that we do not employ or manage. You should always check the terms of use posted on third-party Sites.
Visionary Skincare Private Limited reserves the right to change or modify any of the terms and conditions contained in the terms of use, guidelines and rules from time to time at any time, without notice, and in its sole discretion. If Visionary Skincare Private Limited decides to change these Terms of Use, Visionary Skincare Private Limited will post a new version on the site and update the date set forth above. Any changes or modifications to these Terms of Use, Guidelines or Rules will be effective upon posting the revisions. YOUR CONTINUED USE OF THE SITES FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE SITES. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules ,and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites.
All design, text, graphics, logos, button icons, images, audio ,and video clips, the selection and arrangement thereof, and all software on the Sites is Copyright (c) Visionary Skincare Private Limited, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Sites is the exclusive property of Visionary Skincare Private Limited and protected by Indian and international copyright laws. All software used on the Sites is the property of Visionary Skincare Private Limited or its software suppliers and is protected by Indian and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Visionary Skincare Private Limited or using the Sites as a shopping resource. Any other use of materials on the Sites – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Visionary Skincare Private Limited is strictly prohibited
https://www.refreshskinscience.com/ and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Visionary Skincare Private Limited, and may not be used in connection with any product or service that is not offered by Visionary Skincare Private Limited in any manner that is likely to cause confusion among customers. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
All material and information presented by Visionary Skincare Private Limited is intended to be used for personal, educational or informational purposes only. The statements made about products by the manufacturers have not been evaluated and the results reported, if any, may not necessarily occur in all individuals. The statements and products sold through Visionary Skincare Private Limited are not intended to diagnose, treat, cure or prevent any condition or disease. If any minor uses any goods or product from Visionary Skincare Private Limited it should be only after the legal or parental guardian has discussed the product with the minor’s doctor.
All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Sites is not meant to serve as a substitute for professional medical advice: these Sites are solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Visionary Skincare Private Limited does not give or intend to give any answers to medical-related questions and these Sites do not replace any medical professional or medical resource. Visionary Skincare Private Limited does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites
Visionary Skincare Private Limited provides the Sites and the Community and all other applications and services on the Sites as a forum only. Visionary Skincare Private Limited is not liable for any statements, representations, or Content provided by its users in any public forum on the Sites or any Third Party Site, including without limitation through the Community. Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via or on the Sites or any Third Party Site, is not controlled by Visionary Skincare Private Limited. Visionary Skincare Private Limited cannot guarantee the accuracy, integrity or quality of such Content. Under no circumstances will Visionary Skincare Private Limited be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Site
You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. Visionary Skincare Private Limited reserves all rights not expressly granted in and to the Content.
By submitting Content to Visionary Skincare Private Limited and participating in the Community, you represent and warrant that any information you provide:
Visionary Skincare Private Limited may provide content of third parties (“Third Party Content”) or links to Third Party Sites as a service to those interested in this information. Visionary Skincare Private Limited does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Visionary Skincare Private Limited and such third party. Visionary Skincare Private Limited does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. Visionary Skincare Private Limited is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use third party content and third-party sites at your own risk. Third-party content, including comments from third party users submitted to Visionary Skincare Private Limited do not necessarily reflect the views of Visionary Skincare Private Limited.
All Content that you submit is not confidential and may be used at Visionary Skincare Private Limited’s sole discretion. Visionary Skincare Private Limited may or may not pre-screen Content. However, Visionary Skincare Private Limited and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any Content on the Sites. In particular, Visionary Skincare Private Limited and its designees will have the right to remove any Content that Visionary Skincare Private Limited deems, in its sole discretion, to violate the Guidelines, or any other provision of these Terms of Use. Visionary Skincare Private Limited does not guarantee that you will have any recourse through Visionary Skincare Private Limited to edit or delete any Content you have submitted. Visionary Skincare Private Limited reserves the right to incorporate any Content you have submitted into any account you may have, now or in the future, as a registered user of the Sites. Ratings, Reviews, Questions & Answers are generally posted within two to four business days. However, Visionary Skincare Private Limited reserves the right to remove or to refuse to post any submission for violation of any relevant terms or guidelines. You acknowledge that you, not Visionary Skincare Private Limited, are responsible for the contents of any content you submit. None of the content that you submit shall be subject to any obligation of confidence on the part of Visionary Skincare Private Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.
Visionary Skincare Private Limited reserves the right, at any time, without notice and in its sole discretion, to terminate your license to use the Community and the Sites and to block or prevent your future access to and use of the Community and the Sites. Visionary Skincare Private Limited may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use, (iii) respond to claims that any content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of Visionary Skincare Private Limited (and its employees), its users and the public.
VISIONARY SKINCARE PRIVATE LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITES. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
You agree to defend, indemnify and hold harmless Visionary Skincare Private Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of (a) your misuse of the Sites; (b) your violation of any term of these Terms of Use; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your misuse of the Sites.
Email: support@refreshskinscience.com
Phone: 8565992992
Address:
Visionary Skincare Pvt Ltd
128 Duraiswamy Naidu Layout,
Peelamedu
Coimbatore - 641004
Tamilnadu, India
